Help with Commission Goblin
Answers to the questions we hear most: getting started, downloads, installing, where your data lives, AI keys and refunds.
Getting started
How do I start with Commission Goblin?
Download your ZIP from your delivery page, unzip it, and double-click CommissionGoblin.html. It opens in your browser. The welcome wizard asks for your name and audience; then choose “Explore a sample launch” to see every crew member at work, or start a new launch and paste a JV page. The Quick Start Guide (PDF) in your download walks through the 30-minute method.
Do I need an account, a login or an internet connection?
No account and no login. The app works offline. Only the optional AI features, which call the provider you choose, need the internet.
Which browsers work?
Current Chrome, Edge, Firefox, Safari and Brave on Windows, Mac and Chromebook. If something looks wrong, try a current Chrome or Edge.
Downloads
Where are my downloads?
Log in to JVZoo, open your purchases and click the access button next to Commission Goblin. Every product you bought has its own download page, and the bundle has one too. Bookmark the page: updated files appear there.
I bought an upgrade. Where is it?
Each upgrade (PRO, PRO Lite, DFY List Builder, Vendor Launch Kit) has its own download page in your purchases. PRO comes as its own app edition and as a pack file. The other upgrades come as pack files you import into the app.
The ZIP will not open.
Download it again and make sure the download finished. On Windows right-click the file and choose Extract All; on a Mac double-click it. If it still fails, email us with your receipt and the name of the file.
I did not get a download link.
Check your JVZoo purchases area first, then your spam folder for the receipt email. If you still cannot find it, email helpme@commissiongoblin.com with your receipt.
Installing and opening
Is there anything to install?
No. The app is one HTML file. Unzip the download, double-click it, and it opens in your browser.
The file opened as plain text, or my browser tried to save it.
Right-click CommissionGoblin.html, choose Open with, and pick Chrome, Edge, Firefox or Safari. Do not open it in a text editor.
What does “Open in your browser (installable)” mean?
Your delivery page also offers a copy that runs from this website. Open it, and Chrome or Edge shows an install icon in the address bar; on iPhone and iPad use Share, then Add to Home Screen. Once installed it opens like an app and keeps working offline. Downloads stay the main option.
How do I add an upgrade?
In the app open Settings, then Content packs, then Import a pack file, and choose the .ccpack file from your upgrade download. Your launches stay exactly as they are. The PRO and Everything editions already include their packs.
Where your data lives
Where is my work saved?
In your own browser, on your own device. We never receive your launches, pages or settings. Each browser (and each browser profile) has its own copy, so opening the app in another browser, or in a private window, starts empty.
Is the browser copy the same as the downloaded file?
They are separate places. The downloaded file opened from your computer and the copy opened from this website each keep their own data. To move work between them, export a backup in one and import it in the other.
How do I back up or move my work?
Open Settings, then Backup and data, and choose Export backup. Keep the file somewhere safe. To restore, choose Import and merge, or Import and replace everything, on any computer. Each launch can also be exported on its own from the Launches list.
My work disappeared.
Most often the app was opened in a different browser, a private window, or after the browser’s site data was cleared. Open it in the browser you used before, or restore your latest backup. Without a backup we cannot recover it, because we never had a copy.
AI and API keys
Do I need AI or an API key?
No. Every crew member writes from built-in templates, offline and free. AI is an optional extra.
What are the AI options?
Built-in templates; copy-prompt, which copies a ready prompt for a free AI chat that you paste back; or your own API key from a provider you choose, for one-click AI.
Who pays for AI, and where does my key go?
If you use your own key, that provider bills you directly for what you use, and we are paid nothing from it. Your key is stored in your browser and requests go from your browser straight to the provider. Nothing passes through us.
Is my key in my backup?
Only if you tick “Include my API keys in the backup”. It is off by default. Do not share a backup that contains keys.
Where do I get a key?
From the provider’s own website and account page, under their API or developer settings. Their pricing and rules apply, so read them first.
Refunds
What is the refund policy?
Every product in this offer, including each upgrade, is covered by a 30-day money-back guarantee. Email helpme@commissiongoblin.com with your receipt within 30 days, or request it through JVZoo. The refund policy page has the full wording. Read the refund policy
Will I lose my data if I get a refund?
Your launches live in your browser, so nothing is deleted from your device. Export a backup first if you want to keep your work.
Contact
How do I reach a person?
Email helpme@commissiongoblin.com. Please include your receipt or purchase email, the product you bought, your browser and computer, and what you expected to happen.
Still stuck?
Email helpme@commissiongoblin.com Include your receipt, the product you bought, your browser and what you expected to happen. You can also see what is new.